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Don't forget the small print…

Priding ourselves on providing an immaculate customer experience from start to finish, you can always count on Cool Rock for an upfront and honest service with your best interests at heart. Take the time to read through our Terms & Conditions here and if you need any further assistance or clarification, please don't hesitate to call our helpful team on 01249 460 045.

Terms and Conditions

  • Any estimate will be valid for 60 days from the date of the estimate.
  • Customers who do not have an account with Cool Rock Ltd will be required to make payment as follows:
    • 50% deposit with an order and the balance on the day of fitting or delivery of the goods.
  • Customers with an account with Cool Rock Ltd will be required to make payment within 30 days of the date of the invoice.
  • Customers paying by credit card will be charged a 2% surcharge in order to cover administrative costs.
  • Any balance outstanding after becoming due will be charged interest at a rate of 8% above the Bank of England base rate on a daily basis.
  • All materials supplied remain the property of the company until full and final payment has been received.
  • Cancellation of an order prior to fitting will necessitate forfeit of any deposit paid to cover the cost of materials which will have already been purchased.
  • Our estimate does not include any electrical or plumbing work that may be required, nor does it include the removal and disposal of existing worktops.
  • In the event that we are unable to supply the material chosen, we will offer a substitute at the same rate. If the substitute is not acceptable and a more expensive material is chosen, we reserve the right to charge for the increased cost.
  • An order will be accepted subject to the material being available in the quantities needed. We reserve the right to suspend delivery in the event that the material becomes unavailable, in circumstances beyond our control.
  • All natural materials are subject to their natural markings, veinings and variations in colour. When samples have been given exact resemblance of the product supplied to the sample cannot be guaranteed. All thicknesses quoted are subject to a variance of + / - 10%.
  • In the event that we are unable to fulfil an order once accepted, the deposit will be refunded.
  • We reserve the right to alter the price following templating if any additional work is requested or measurements are considerably different from those originally given.
  • Placing an order with us will constitute acceptance of these terms and conditions.
  • Fitting normally takes place up to12 working days after templating.

Get a quote

To speak to Cool Rock about
our Terms & Conditions, call 01249 460 045

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